Frequently asked Questions

Got a question to ask? Below we have listed all the frequently asked questions to help minimise any type of problem for you.

No, it is not mandatory to create an account to start shopping at Interconnect Stores. However, on the check-out page, you will need to enter your email and password so that we can send you a ‘Welcome’ email that you will need to open to proceed to checkout.

You can start shopping from our online mall without needing to set-up an account or signing in. However, in order to cancel your order or check order statuses, you will need to sign into your account which will require you to create an account.

Click on ‘My Account’ option on the top right side of the page and then sign-up. Fill the form with your details and create an account.

No, we offer free-of-charge account registration to all our customers.

If you want to make changes to your account information or contact details, you can simply edit account information from the account settings option.

If you have forgotten your user name, go to the login page and select ‘email’ for Login Type, and enter your email address and the registered password. Once you press enter, you will be logged in to your account. You can now go to the account settings to check personal info to find out your username.

Go to ‘My Account’ option on top right of the page and click on ‘forgot your password’ option. Enter the email address linked to your Interconnect Stores account. We will send you an email with a link to reset password within 30 minutes.

Go to the home page, select a product category, choose your desired brand, select the product you want to purchase, and choose a colour and size. Once you have selected the relevant options, you can add the item to your basket.

Go to your account and click on order status. Now, enter your order number for the order that you want to track and check its status.

You can cancel your order by logging into your account and click on the ‘cancel order’ button. However, cancellations can only be made within 3 hours of the order placement. If you try to cancel your order after 3 hours of order placement, the cancel button will not work. Once you successfully cancel your order, a cancellation confirmation email will be sent to you on your email address.

If you have cancelled an order, you will receive your refund within 7 working days.

We have a proper size chart in place to help you choose accurate products.

We accept different forms of payment including the following:

All debit and credit card and paypal.

If the product that you are looking for is not in stock, kindly look around for something similar or come back after 24hours to see if the stocks are now available.

You can go to your account settings and select ‘track order’ to get to know about your order. You can also check your email to see if any of our email was sent to the junk folder. We send emails when we receive your order and when we process it for shipment.

If you are unable to track your order, you can contact us on our email.

Go to our contact page and send us an email to get in touch with our representative to get your queries answered.

Your credit card will be charged when your order is ready to ship. Depending upon your bank, the fund may be reserved for a month. If additional identification is required for payment processing, our team will contact you by email or telephone.

If your credit or debit card is denied, we will send you an email and offer you to pay with another card. However, we only give this offer if the credit card is declined after order confirmation. If your credit or debit card is declined prior to order confirmation, you can try another card.

Yes, we offer worldwide shipping.